Refund Policy

PlanKori delivers custom professional services under VENTNEXT LTD. Because work is tailored and begins promptly after kickoff, refunds are handled according to the rules below and any signed proposal or SOW (which prevails if there is a conflict). For group context see https://ventnext.com.

Deposits and discovery fees secure scheduling and cover early strategy work. Once discovery deliverables have been started or delivered, deposits are generally non-refundable. If we cancel before work begins due to our inability to staff the project, we will refund prepaid amounts for unstarted work.

For fixed-scope builds billed by milestone, fees for completed and approved milestones are non-refundable. If you cancel mid-project, you remain responsible for work completed to date and any non-cancellable third-party costs. Unused future milestones may be cancelled without charge if written notice is given before those phases begin.

Retainers typically renew monthly. Unused hours within a billing period generally do not roll over unless your agreement says otherwise. Cancellation usually takes effect at the end of the current billing cycle when notice is given before the renewal date specified in your plan.

We iterate within agreed revision rules to meet acceptance criteria. If we materially fail to deliver against a clearly documented scope after reasonable cure opportunities, we may offer service credit or a partial refund at our discretion—never as a guarantee of specific business outcomes (rankings, revenue, or user growth).

Domain fees, hosting, licenses, ad spend, app store fees, and similar third-party charges are non-refundable once purchased on your behalf, regardless of project status.

Email hello@plankori.com with your invoice number, project name, and reason for the request. We aim to respond within 5 business days. Approved refunds are issued to the original payment method where possible.

Please contact us before initiating a chargeback so we can resolve the issue. Unwarranted chargebacks may result in suspension of services and recovery of associated fees.